For Professionals

The Community Wellbeing Hub’s secure online referral form enables professionals to access a number of partner services that deliver health and wellbeing services. This single referral replaces the need to contact multiple organisations.

We have two referral forms:-

Professional Referral Form that connect you to over 80+ health and wellbeing services offered by partners within the Community Wellbeing Hub.
Hospital Discharge Referral Form that enables you to make referrals for a in-patient waiting to be discharged from the RUH Hospital, Paulton and St Martin's Community Hospital.

You can make multiple referrals and whilst there is no restriction on the number of services you can select, please focus on a few key issues initially to avoid overwhelming the person.

The referral form can be accessed at the bottom of this page.

TIPs on making an effective referral

Follow our TIPs to ensure successful connections are made:

Allow Sufficient TIME: Set realistic expectations with the person regarding the time it takes to process referrals. We do not provide emergency support and are open Monday to Friday 9am until 5pm. Initial contact is typically made within 72 hours of receiving the referral.
Provide Enough INFORMATION: When making a referral, please provide details about the person’s specific needs, why you think the person needs the service and any relevant information that may help us assist them effectively.
Consider the Person’s Top PRIORITY needs: Focus on the most pressing issues to avoid overwhelming them, especially considering the number of different organisations that may be contacting them. Ensure that the support provided is tailored to their immediate concerns. Additional onward referrals can be made if necessary.

Search other support available

You can also explore our Live Well B&NES, Bath and North East Somerset’s online community resource of local services, groups and organisations. Live Well B&NES offers a wide range of information, resources and signposting to help people with health, wellbeing and care needs. In addition, the directory offers information for parents, families and their carers including information regarding special educational needs and disabilities.

Submitting a Referral

Please ensure that you complete all the fields within the online form. The form will ask to you to:

Confirm you have permission from the person needing help to make the referral.
Add your contact details, including telephone number and email.
Include the details of the person needing help and a contact number.
Select the service that is required. The form focusses on the person's priority needs to ensure the right service and relevant organisation is identified. You can make multiple referrals but consider the person to avoid overwhelming them. Please read more details of services provided by our partners.

Please note - if you have selected a theme and service you do not need to select the organisation. This will create a duplication referral.

What happens next

Once you have submitted the referral form, you will receive an acknowledgement email with a referral number. If you have provided the person's email address they will also get an acknowledgement. The service may contact you for more information prior to contacting the person needing help.

Need help?

If you have any issues or problems submitting the form, please contact us on 0300 247 0050.