Proudly part of the Compassionate Community movement where people in BANES are inspired and supported to look after each other

Community Wellbeing Hub

supporting residents in Bath and North East Somerset

Community Wellbeing Hub Website Privacy Notice

Information we may collect from you

When you visit our website we collect standard internet log information and details of visitor behaviours. This is statistical data only which we collect in order to find out the numbers of visitors to the site and the pages visited. The information is collected in such a way that does not identify individuals and we do not make any attempts to identify visitors this way.

Social media

When you contact us through social media such as Facebook and Twitter, we hold your information and reason for contact in our social media management portal to enable us to easily access and manage our engagement with you. This may result in us sharing your information with other partners within the Community Wellbeing Hub involved in providing support, your care, managing your complaint etc.

Web server log files

IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number used by computers on the network to identify your computer. IP addresses are automatically collected by our web servers so that data (such as the web pages you request) can be sent to you.

Web server log files are used to record information about our site, such as system errors. Log files do not contain any personal information or information about other sites which you have visited.

Cookies

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer's hard drive.

Our website uses these “cookies” to collection information and to provide you with a more personal and interactive experience on our site. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your computer. If you choose to refuse our cookies, this may affect your experience in using our site.

Security

We take the security of your personal data very seriously. Technical and organisational controls have been designed and implemented to protect the personal information that we hold about you. These controls may be:

Technical measures to secure the information on our websites and other areas where information is hosted to prevent unauthorised access to your personal data.

Organisational controls such as regular confidentiality and security training, vetting, due diligence and contractual obligations imposed on our trusted providers and persons working under our instruction.

However, due to the inherent security risk of providing information and dealing online, we cannot guarantee the security of any data you disclose online.

Therefore, you recognise that your use of our website and social media contacts is entirely at your own risk.

Links to other websites

Please be aware that our site may link to other websites which may be accessed through our site. If you follow a link to any of these websites, please note that they will have their own cookies and privacy policies. We do not accept any responsibility or liability for the privacy and security practices of such third party websites and your use of such website is entirely at your own risk.

Changes to this Policy

We may update our policy from time to time. We advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Contact Us

If you wish to exercise any of your data protection rights such as your right of access or erasure or if you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at connecting_communities@bathnes.gov.uk.

Questions or concerns?

Please email: Information_Governance@BATHNES.GOV.UK

Appeals to the Information Commissioner’s Office

If you are unhappy about the way we have treated your personal data, or feel we have not properly respected your data subject rights, you have the right to contact the Information Commissioner’s Office (ICO) and tell them about this. You can also contact the ICO by phone on 0303 1231113.